Comparisons
AI voice agent vs Receptionist
An AI voice agent answers every call 24/7, books and qualifies in natural Hungarian, and costs a fraction of a salary, but it should hand emotionally charged or complex calls to a person. A receptionist handles nuance and in-person tasks but covers one shift and one call at a time. Most SMEs combine the two.
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| Criterion | AI voice agent | Receptionist |
|---|---|---|
| Availability | 24/7, every call, no queue | One shift; busy or absent at times |
| Parallel calls | Unlimited | One at a time |
| Booking, prices, hours | Instant, from your knowledge base | Yes, with occasional errors |
| Complaints, negotiation, empathy | Hands over to a person | Strength |
| In-person tasks | None | Yes |
| Running cost | Per minute of conversation, a fraction of a salary | Salary, taxes, holidays, sick leave |
| Time to start | 2–3 weeks | Hiring and training, 1–3 months |
Frequently asked questions
Will callers hang up on an AI?
Fewer than on voicemail. Callers stay when they get an immediate, useful answer and are told they can reach a person.
Can a receptionist and an agent share the same number?
Yes: the agent takes calls on no-answer, after hours or when the line is busy, and warm-transfers when needed.
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